The average moving customer call is 12 minutes and 45 seconds. Multiply that by a few calls a day, and there goes your Saturday.
35-50% of sales go to the vendor or company that responds to a customer first. If you’re answering your own phones, you’re missing calls. And if you’re missing calls, you’re missing sales. And if you’re missing sales, you’re working extra time to make up for those lost sales.
If you want a real weekend, you’ll need a trusted, knowledgeable partner to answer your phones reliably and consistently. (We think Oncue Booking can help.)
More specifically, you’ll need to…
3. Hire sales help for the weekends.
Your customers have jobs too. Which, unfortunately, means most of your customers are inquiring about their moves on weekends.
This creates a small problem… someone needs to be there to sell and book their moves on Saturday and Sunday. This is why you need sales coverage on weekends.
Hiring your own in-house sales team to work weekends would free you up to take a break on Saturday and Sunday. But… there are a few problems:
Most sales people don’t want to work weekends
It’s hard to find salespeople who understand the industry
Hiring sales-people is expensive (You’ll spend $48k a year per salesperson on salary alone.)
Our recommendation? Hire a highly-specialized team of salespeople who are knowledgeable about the moving industry and are open 7 days a week, but who you’re not paying like an in-house salesperson.
(**Oncue Pro Tip: Not to toot our own horn, but we think Oncue Booking can help you here too.)
4. Streamline your business with moving company software.
Building estimates takes time.
Managing crew takes time.
Organizing your calendar and juggling your fleet takes time.
Calculating payroll takes time.
Lead response takes time.
If you’re doing all of these tasks manually and with inefficient systems, you’ll never get your weekend back.
There are a number of okay solutions out there (SmartMoving, SuperMove, and MoveItPro to name a few), but only Oncue pairs powerful moving company software with a team of booking experts who can handle calls, work leads, and book jobs for you.
At Oncue, we believe moving company owners deserve to have free time.
You deserve to clock out, to take a break, and to have a real weekend… and that’s why we built Oncue Software & Booking. Oncue Software streamlines your business operations, while Oncue Booking gives movers 28 working days back a year on average.
Ready to take your weekend back? Book a demowith Oncue today.
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