June 2, 2023

Top 5 Factors for Providing Accurate Time Estimates for Your Customers

As a moving company owner, providing accurate time estimates to your customers is crucial for effective planning, customer satisfaction, and maintaining a competitive edge in the industry. Understanding the key factors that influence the duration of a move allows you to deliver precise estimates that align with your customers’ expectations. In this article, we will explore the top five factors to consider when providing accurate time estimates for a move to your customers.

What Are The Top Factors That Determine Accurate Time Estimates for Moves?

Size and Complexity of the Move

The size and complexity of a move are pivotal factors in estimating the time required. Assess the number of rooms, furniture, and belongings that need to be packed, loaded, transported, and unloaded. Consider factors such as the square footage of the property, the number of flights of stairs involved, and the presence of large or delicate items that require extra care and attention. By thoroughly evaluating the size and complexity of the move, you can provide a more accurate time estimate to your customers.

Distance and Travel Time

The distance between the origin and destination plays a significant role in estimating the time required for a move. Longer distances naturally require more travel time. Consider the route, traffic conditions, and potential rest stops when estimating travel time. Additionally, account for breaks, meals, and overnight stops if necessary. Accurately estimating the distance and travel time enables you to plan the logistics effectively and allocate resources efficiently.

Packing and Preparation

Packing and preparation are essential aspects of any move. Evaluate whether your customers require packing services or if they will handle the packing themselves. Assess the complexity of the packing task, the number of items to be packed, and any specialized packing needs. Additionally, consider the time required for disassembling and reassembling furniture, disconnecting and reconnecting appliances, and securing fragile items. Thoroughly understanding the packing and preparation requirements allows you to provide a more precise time estimate to your customers.

Access and Obstacles at Location

The accessibility and presence of obstacles at both the origin and destination locations significantly impact the duration of a move. Assess the layout of the properties and identify any potential challenges such as narrow hallways, staircases, elevators, or limited parking spaces. These factors can impede the loading and unloading process and require additional time and effort. Also, consider any time-consuming elements, such as the need for shuttle services when transferring items between a large truck and a smaller vehicle due to restricted access. Evaluating access points and potential obstacles in advance helps you provide your customers with accurate time estimates.

Additional Services and Special Requests

Customers often have specific requests or require additional services that can affect the overall time required for a move. This may include services like packing and unpacking, furniture assembly, or storage solutions. Take into account any special requirements your customers have and estimate the additional time needed to fulfill those requests. Providing accurate time estimates for these additional services ensures transparency and helps you meet customer expectations.

What Are The Average Time Estimates for Each Type of Move?

Oncue crunched the numbers to analyze what an average time estimate was for moves booked with Oncue between Q1 2022 and Q1 2023:

hours per move type


By considering these top five factors – size and complexity of the move, distance and travel time, packing and preparation, access and obstacles at locations, and additional services – you can provide accurate time estimates to your moving customers. Accurate estimates not only enhance customer satisfaction but also enable efficient planning and resource allocation. As a moving company owner, delivering precise time estimates sets you apart in the industry, enhances your reputation, and helps you build strong, long-lasting relationships with your customers.

Remember, effective communication with your customers is vital. Gather all the necessary information, conduct thorough assessments, and be transparent about the factors that contribute to the time estimate. By doing so, you can ensure a smoother moving experience for your customers while optimizing your operations and maintaining your competitive edge as a moving company.

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