Over the last couple years, almost every industry has undergone serious changes as a result of Covid-19. Wearing a mask, disinfecting surfaces, and working from home have all become part of the “new normal”, especially for customer-facing industries like the moving.
While it’s hard to predict how long the pandemic will last, it’s safe to assume that health precautions are here to stay. With this in mind, here are some tips for how to best handle COVID-19 as a moving company.
You Can’t Be Too Careful
While in many regions of the country, mask restrictions and other guidelines are beginning to loosen, it may be best to err on the side of caution. Continue to wear masks, sanitize surfaces, and maintain social distancing to ensure the safety of your customers and crew.
Communicate Safety Protocol Beforehand
Put yourself in your customer’s shoes. They may be anxious about letting strangers into their home with their family and loved ones in such an uncertain time. It’s your job to make them feel comfortable. One of the best ways to do that is to confirm the precautions you and your movers are taking before the move.
Send them a quick text or email spelling out your safety protocols, from masks to your social distancing policy. It can put their mind at ease and help towards a more seamless moving experience. Oncue can help you speed up this process by sending automated messages and reminders to customers before each move.
If you have the option to make any process contactless, go for it! From virtual onsites to signing documents digitally, moving company software makes it easy to go digital.
Oncue’s wide array of contactless features can give you and your customers more flexibility and peace of mind. Get in touch today to find out how Oncue can help your moving company thrive, even in the midst of a pandemic.
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