Matt Cluney recently interviewed the team behind Oncue Booking, our 7-day-a-week booking service that answers calls, follows up on leads and books moves for hundreds of Oncue customers. We invite you to check out the series below!
A Quick Recap
During the first part of the webinar series, Eric Mathews, Oncue’s Employee Onboarding & Engagement Manager, shared with the audience what he saw as his three tips for hiring and training the best staff:
- Don’t be afraid to be selective in the process. You are trusting this person to essentially be the face of your company and you want whoever is representing you to be the best in class. It’s your reputation on the line.
- Build your training materials. Remember, repetition breeds success. You want to always be updating and adapting these materials, but having a standard knowledge base for all your reps is critical.
- Keep on coaching. There is way more to hiring and training than recruitment. You want to make sure that you continue to guide and support your sales person to make sure you are getting the most production you can out of your team. Keep coaching them on how they can get better. Go over calls that didn’t close and ask how they could improve.