June 16, 2023

5 Problems Moving Company Owners Face (and how to solve them)

Being a moving company owner is hard work. You’re an entrepreneur, a people manager, a customer service expert, a moving specialist, an estimator, and so much more.

But at the end of the day, you are a business owner trying to make money. With that…

Here are 5 problems that moving company owners face that will impact your revenue:

Problem 1: Moving company owners run their business on the go.

Whether you’re spending your time on the trucks or serving customers, owners like you never stop going. Maybe you’re spending your time doing what you do best – serving customers. That’s normal, right? Well, there’s one big problem: all that time on the go can lead to missing calls, which leads to…

Problem 2: Missed calls means missed business.

Did you know that 35-50% of sales go to the company or vendor who responds to a customer first? If you’re missing even a few calls a week, that’s a lot of missed business. You have to pick up the phone if you’re going to get business. But…

Problem 3: Answering phones is time consuming

The average moving customer call is 12.5 minutes. Multiply that by just a few calls a day, and there goes your free time.

If you had that time back, you would be able to invest in your business, develop your team, or even take a break (😱).


Problem 4: Owner call quality is hard to replicate

Nobody cares quite like an owner cares. That kind of quality is hard to replicate. Meaning you can’t afford to hire a salesperson who doesn’t know the industry or route your customers to a call center overseas. Your customers deserve the best. And finally…

Problem 5: Lead follow-up is vital, but difficult.

80% of leads take 5+ touch points to actually close a sale. That’s a lot of work. If you’re only answering inbound calls but aren’t following up with leads with multiple touch points, you’re leaving money on the table.

Taken together, these problems are impacting the lifeblood of any moving company… your revenue.

Continuing to answer your own calls and work your own leads isn’t a viable option.

So how do you solve these problems? There are 3 options:

Option 1: Hire your own in-house sales team

Hiring your own sales team can be effective in solving these problems, but there are two risks:

  1. Hiring sales team members is expensive (You’ll spend ~$48k/yr in salary alone), and
  2. It’s difficult to find someone who is knowledgeable about the moving industry.

While hiring an in-house sales team seems like the right move, the cons outweigh the pros.

Option 2: Hire a call center

You can choose to hire a call center to answer your phones. This will help you avoid missing calls, but could set you and your customers up for frustration as they may encounter a team with limited knowledge of the industry and no plan for lead follow-up.

Which leads us to…

Option 3: Route your calls and leads to Oncue Booking

Oncue Booking is a team of move booking experts who:

  • Answer calls
  • Work leads
  • Quote customers
  • and book moves for you – 7 days a week.

Instead of spending all your profits on hiring a sales team or hurting your customer experience with a call center, try Oncue Booking. Oncue Booking ensures that every call gets answered, every lead gets followed up with, and more leads turn into jobs. The bonus? You get your time back.


Continuing to handle calls and leads on your own is not a sustainable option for moving company owners. While hiring an in-house sales team or call center is an option, only Oncue Booking will help you overcome revenue challenges and take your time back. .

Want to learn more about Oncue Booking? Book a demo today.

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